Help center
Frequently asked questions
Everything about orders, multi-brand shipping and returns — in one place.
Orders & Multi-Brand Shipping
Why might my order arrive in separate packages?
ScoopPath is a marketplace, not a single warehouse. Each brand packs and ships its own products straight from its studio, so a multi-brand order is split into separate packages — each with its own tracking number.
Do I pay multiple shipping fees?
No. You pay one shipping total at checkout. Orders over $75 ship free; otherwise a single flat rate covers the whole order, no matter how many brands are in it.
How long does delivery take?
Each brand lists its own estimate on the product page — typically 1–3 days processing plus 3–7 days in transit, depending on the brand.
Returns & Customer Support
How do I return an item?
Returns are centralized. Email support@scooppath.com within 30 days of delivery and our team coordinates with the brand for you — one place, no chasing individual makers.
What if one brand is delayed?
Every shipment is tracked separately. If a package is late or stuck, email support@scooppath.com and we will coordinate directly with that brand to resolve it.