Shipping policy

Shipping Policy

Marketplace: ScoopPath Last updated: 13 October 2026

This Shipping Policy applies to every order placed on ScoopPath. Please read it before ordering, because our shipping works differently from a single-brand store.

1. How our marketplace ships

ScoopPath is a multi-vendor marketplace. We do not hold stock in a single central warehouse. Every product is sold and shipped by an independent brand supplier that keeps its own inventory in its own warehouse.

Those supplier warehouses are located in different regions. As a result, the items in your order are packed and dispatched separately, each one from the warehouse of the brand that owns it.

2. One order, multiple brands = multiple packages

This is the single most important thing to understand about shipping on ScoopPath:

One brand = one shipment. All items from the same brand are packed together and shipped from that brand's warehouse.
Several brands in one order = several separate packages. They are not combined, repacked or consolidated by us.
Each package has its own tracking number, its own carrier, its own dispatch date and its own delivery estimate.
You will receive a separate shipping confirmation email for each package, so a single order may generate two, three or more tracking links.

Packages may arrive on different days — this is normal

Because each package comes from a different warehouse and travels on its own route, the packages in a single order will often arrive on different days, sometimes several days or even weeks apart.

A package arriving earlier or later than the others is not a shipping error and not a missing package. Please wait for all tracking links to show activity before contacting us about a delayed item. If a tracking link has not updated for a long time, see section 6.

3. Shipping costs

Shipping is calculated per brand / per package, not as a single flat fee for the whole order. This means:

Each brand's warehouse applies its own shipping rate, based on the weight, size and destination of that brand's portion of your order.
Adding a second brand to your cart can therefore add a second shipping charge, even though it is a single checkout.
Your total shipping cost is shown clearly at checkout, broken down per brand, before you pay. All amounts are in USD.

Free shipping: Orders over $75 USD may qualify for free standard shipping. Free-shipping thresholds, where they apply, are applied per brand and are shown at checkout. free standard shipping on orders over $75, after discounts and before tax

Customs duties, import taxes or brokerage fees charged by the destination country (where applicable) are the responsibility of the customer. DDP (delivered duties paid) - duties for cross-border orders are collected at checkout

4. Handling and delivery times (varies by brand)

Each brand supplier has its own warehouse schedule, staff size and location, so handling times differ from brand to brand. Times below are typical examples and are estimates, not guarantees. Public holidays in the supplier's region and in yours can extend them.

Example brand	Ships from	Handling time (before dispatch)	Estimated transit time
Supplier A	United States (East Coast)	3–7 business days	5–10 business days
Supplier B	United States (West Coast)	5–10 business days	7–14 business days
Supplier C	United States (Midwest)	2–4 weeks (made-to-order)	5–15 business days

Business days exclude weekends and public holidays.
Total delivery time = handling time + transit time.
The handling time that applies to each item is shown on the product page and/or in the brand's seller information. 1-3 business days
Made-to-order, personalised and oversized items can take longer; this is stated on the product page where applicable.

Delivery estimates are estimates

Shipping carriers occasionally run late, and cross-border or remote deliveries can take longer than the estimate. We and our brand suppliers will do our best to keep you informed, but we cannot guarantee an exact delivery date.

5. Order tracking

You will receive a tracking number per package, sent to the email address on your order.
Tracking can take 24–72 hours after dispatch to show its first scan.
If a tracking number does not update for 7 or more business days, contact us — see section 6.

6. Lost, damaged, delayed or missing packages

If something goes wrong with a package, contact us as early as possible so we can open a claim with the brand supplier and/or the carrier.

Contact: support@scooppath.com Please include: your order number, the item(s) affected, the tracking number, and photos where relevant.

Situation	What to do	Time limit
Package damaged on arrival	Keep the item and all original packaging; take clear photos of the parcel, the label and the damage.	Contact us within 48 hours of delivery
Wrong item received	Do not discard anything; photograph the item and its label.	Contact us within 5 business days of delivery
Tracking shows delivered, but you do not have it	Check around your property, with neighbours and with the carrier first, then contact us.	Contact us within 7 business days of the "delivered" scan
Tracking has not updated for 7+ business days	Contact us so we can request a trace from the carrier.	As soon as possible
Package not received at all (never dispatched or lost in transit)	Contact us so we can open a claim with the supplier.	Contact us within 30 days of the expected delivery date

Claim windows: carriers and suppliers only accept claims within set periods after dispatch or delivery — typically 30 days, and sometimes less for international shipments. If you report a problem after that window has closed, we may be unable to recover a refund for you. For that reason, please tell us as soon as you notice a problem rather than waiting. 30

When a claim is confirmed, we will arrange a replacement, a refund, or another solution with the brand supplier. See our Refund & Returns Policy for details.

7. Addresses and delivery

Please check your shipping address carefully at checkout. We ship to the address you provide.
Address changes are only possible before the package is dispatched. Because each brand dispatches independently, a change request may succeed for one package and fail for another. Contact support@scooppath.com immediately if you need a change.
If a package is returned to the supplier as undeliverable (incorrect address, refused, uncollected), redelivery charges or a partial refund may apply. parcels that cannot be delivered are returned to the supplier and we will contact you to arrange reshipment at cost

8. Signature, authority to leave, and PO boxes

Delivery options (signature required, authority to leave, PO box / parcel locker availability) depend on the individual brand supplier and carrier. Where a package is left without signature at your instruction or your carrier's standard practice, responsibility passes to you once the carrier records delivery. the published claim procedures of the carrier that handled the parcel