Refund policy

Refund & Returns Policy

Marketplace: ScoopPath Last updated: 13 October 2026 Return window: 30 days from the date of delivery

This policy explains how returns, refunds and exchanges work on ScoopPath. Because we are a multi-vendor marketplace, returns work differently from a single-brand store — please read section 2 carefully before sending anything back.

1. Before you send anything back — you must contact us first

Do not ship a return to our business address or to the store address.

All returns require a Return Merchandise Authorisation (RMA) number and the specific return address of the brand supplier that shipped your item.

Email support@scooppath.com before sending anything.
We will reply with your RMA number and the return address for your item(s).
Only then pack and ship the return.

Returns sent without an RMA number, or to the wrong address, may be refused, lost, or ineligible for a refund.

2. Returns go back to the supplier's own warehouse — not to one central address

This is the most important point in this policy:

Every brand supplier has its own warehouse and its own return address, in its own region.
If your order contained items from several brands, you must send separate parcels to separate addresses — one return per supplier.
There is no single central returns address. Sending multiple brands' items in one parcel to one address will not reach the right suppliers, and the items may be lost.
For the same reason, please do not send returns to the marketplace's business address (31 Coleman Cres, Regina, SK, S4V 3G4, Canada) unless we have explicitly told you to for that specific RMA.

We will give you the correct address for each supplier in your RMA email, so you never have to guess.

3. Return window and eligibility

You may request a return within 30 days of the delivery date.

To be eligible, the item must be:

Returned within 30 days of the date it was delivered (based on the carrier's delivery scan or the date you received it).
Unused, unworn and undamaged, in the same condition you received it.
In its original packaging, with all tags, accessories, manuals and free gifts included.
Accompanied by proof of purchase (order number or order confirmation email).

We reserve the right to refuse a return or issue a reduced refund if the item comes back used, damaged, incomplete or otherwise not in resalable condition.

4. Items that cannot be returned

The following are not returnable unless they arrived faulty, damaged or incorrect:

Sale, clearance, final-sale and last-chance items (these are marked as such on the product page).
Personalised, custom-made, engraved or made-to-order items.
Perishable goods, and items with a hygiene seal that has been broken (for example cosmetics, skincare or underwear, where sealed). kitchen knives, kitchen tools, herbs and botanicals, oils and tinctures, glassware, candles and wax, and accessories
Gift cards and digital downloads / downloadable products.
Items marked "final sale" or "non-returnable" on the product page.

5. Restocking fee

A 15% restocking fee may be applied to returns made for change of mind (you no longer want the item, ordered the wrong size or colour, or changed your mind about the purchase). Where applied, this fee is deducted from your refund.
The restocking fee is waived — and return shipping is covered by us — when the problem is the supplier's fault, including: - the item arrived damaged or defective; - you received the wrong item or wrong variant; - the item is materially not as described on the product page.

6. Who pays return shipping

Reason for return	Return shipping cost	Restocking fee
Damaged, defective, wrong item, or not as described	Paid or reimbursed by us (or a prepaid label supplied where available)	Waived
Change of mind / ordered by mistake	Paid by the customer	15% may apply

Where we cover return shipping, we will either issue a prepaid return label or reimburse reasonable standard shipping costs up to $30 USD, with a receipt and the RMA number. the original standard shipping cost
Original outbound shipping charges are non-refundable, except where the return is due to a supplier error, damage or a defective item.
We recommend using a trackable return service. We cannot refund items that are lost on the way back to the supplier if there is no tracking to prove delivery.

7. How to return an item — step by step

Email support@scooppath.com within 30 days of delivery. Include: order number, item name, reason for the return, and photos if the item is damaged, defective or incorrect.
Receive your RMA. We will reply with your RMA number and the correct supplier return address. Typical reply time: 2 business days.
Pack the item securely in its original packaging, with all accessories and tags. Write the RMA number clearly on the outside of the parcel. Do not write on the product packaging itself.
Ship the parcel using a trackable service, and send us the tracking number. Please ship within 14 days of receiving your RMA; after that the RMA may expire.
Supplier inspection. The supplier inspects the returned item to confirm it meets the conditions in section 3.
Refund issued. If approved, we process your refund. See section 8.

If your order contains items from more than one brand, you must repeat steps 3–4 for each supplier, sending a separate parcel to each supplier's address.

8. Refund timing and method

Refunds are issued to your original payment method.
We aim to process refunds within 5–10 business days after the brand supplier receives and inspects the returned item. Bank processing time may add a few more days before it appears on your statement.
All refunds are processed in USD. If your bank or card provider uses a different currency, exchange-rate differences and any bank or conversion fees are outside our control and cannot be reimbursed.
If only part of a multi-brand order is returned, we refund the eligible items from that supplier (less any applicable restocking fee and shipping), and the rest of the order stands.
If a refund is rejected (for example, the item was returned outside the window or in non-resalable condition), we will tell you why and, where possible, offer to ship the item back to you. Return-to-customer shipping may be charged. returns sent outside the return window, used, or damaged by the customer may be refused or subject to a restocking fee

9. Exchanges

We do not operate a direct swap exchange. To get a different item, size or colour, please:

Request a return for the original item (section 7), and
Place a new order for the item you want.

This avoids the long wait involved in sending an item back to a supplier warehouse in another region and waiting for a replacement to come out of it. Availability is not guaranteed.

10. Damaged, defective or wrong items

If your item arrives damaged, defective or incorrect:

Contact support@scooppath.com (or support@scooppath.com if it is a shipping issue) as soon as possible, and within 48 hours of delivery for visible damage.
Include your order number, photos of the item, and photos of the packaging and shipping label.
Keep the packaging until the case is resolved.
We will arrange a replacement, a repair, or a refund at no cost to you, and we cover the return shipping.

11. Cancellations

Orders can be cancelled before the brand supplier dispatches them. Contact support@scooppath.com as soon as possible — because each brand dispatches independently, cancellation may succeed for some items and fail for others in the same order.
Once a package is dispatched, the standard returns process in this policy applies.
Made-to-order and personalised items generally cannot be cancelled once production has started. made-to-order or customised items may be cancelled within 24 hours of ordering